How does your heating company communicate?

Right before summer started, my home heating system’s ductwork developed a leak that drastically reduced indoor comfort.

The heat pump would turn off and on by itself.

It also made a hissing noise when it was on. I called the heating company and scheduled a quality service to repair any issues. The heating technicians postponed the appointment because of a heat wave that brought every business to a standstill or at a sloth’s pace. Several months ago, I used the fans I bought from a retired heating dealer to withstand the heat as I waited for the HVAC professional. I also spent much time in the pool and barbequing with my neighbors. When the heating industry serviceman finally came to the house, I switched off the unit and the smart thermostat, showing wrong readings. I noticed they were the same workmen that did the heat pump installation. My system has worked well since then, and I have kept in touch with the heating business receiving their advice whenever I have questions concerning the heating industry. Through that, I got to learn more about heating systems. After a while, I noticed the air quality at the house had reduced, so I contacted them for heater maintenance. This time, he was prompt. After assessing the system, he recommended using HEPA filters to replace the AC filters. There I discovered that he had sent an email reminding me to replace the filters and suggesting these high-quality filters, and it was like I had a new heating system to help with indoor comfort. If I had read the email, which went to the spam folder, I would have saved the cost of hiring a tech. We all learn from experience, right? I even learned how to replace my filters in case of limited airflow from dirty filters.

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